Returns / Exchanges

What’s your return, exchange and refund policy?

Your items must be unworn with any tags on and in perfect resalable condition. Please email us at info@boxengasse.com with your order number to begin your return.

Returns can only be accepted up to 14 days after purchase. All shipping will be at your own cost.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@boxengasse.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!